Article 1.1: The 60-Day Money-Back Guarantee (Annual Plans Only)

WebSea stands behind the stability, speed, and uptime of our infrastructure. We offer a comprehensive 60-Day Money-Back Guarantee strictly on annual (1-year, 2-year, or 3-year) commitments for our Shared Web Hosting, BDiX Hosting, and Turbo Hosting plans. This 60-day evaluation window begins on the exact date and time of your initial order activation and allows long-term clients to test our server environment in real-world conditions without financial risk.

Article 1.2: Monthly Billing Cycles (Pay-As-You-Go Exclusion)

Monthly-billed hosting packages are offered as flexible, short-term arrangements with zero long-term lock-in. Because a monthly cycle only spans 30 days and allows you to cancel at any time prior to your next invoice without penalty, all monthly-billed hosting plans are strictly non-refundable and do not qualify for the 60-day money-back guarantee or prorated partial-month refunds.

Article 1.3: First-Time Orders vs. Account Renewals

The 60-Day Money-Back Guarantee applies solely to new, first-time hosting orders. It does not apply to subsequent annual or multi-year service renewals, plan upgrades, or reactivations of previously cancelled accounts. Once an existing hosting service renews for a new billing term, the renewal payment is final. Clients are responsible for submitting a cancellation request via the client area before the renewal invoice due date if they do not wish to continue service.

Article 1.4: Account Credit vs. Direct Refund Option

When requesting an eligible refund within the 60-day window, clients may choose between two settlement methods: (a) a 100% Instant WebSea Account Credit applied immediately to your client wallet for future invoices, domains, or server upgrades, or (b) a Direct Payment Reversal back to the original payment gateway used at checkout, subject to the deductions and timelines outlined in Sections 3 and 5.

Article 2.1: Cloud VPS & BDiX Virtual Private Servers

All Virtual Private Server (VPS) deployments—across our USA, Singapore, Bangladesh (BDiX), United Kingdom, and Germany data centers—are strictly non-refundable regardless of billing cycle (monthly or annual). Provisioning a VPS involves the immediate allocation of dedicated KVM compute cores, DDR4/DDR5 ECC memory blocks, clean IPv4 addresses, and bandwidth commitments that cannot be reclaimed retrospectively.

Article 2.2: Bare Metal & Dedicated Servers

Bare Metal and Dedicated Servers require custom physical hardware assembly, datacenter rack allocation, network port provisioning, and upstream hardware commitments. Consequently, all payments, setup fees, and renewals for Dedicated Servers are final, irrevocable, and non-refundable once the order has been placed.

Article 2.3: Managed Security (Soteria Protect) & Third-Party Licenses

Enterprise security deployments—including Soteria Protect—as well as any third-party software add-ons (such as cPanel/WHM licenses, LiteSpeed Enterprise upgrades, CloudLinux, Imunify360, Paid SSL Certificates, or Dedicated IPv4 addresses) incur immediate upstream licensing costs and engineering setup time. These services and add-ons are non-refundable under all circumstances.

Article 3.1: Domain Name Registrations, Transfers & Renewals

Domain names are registered in real time through upstream ICANN-accredited registrars and ccTLD registries. Once a domain name is submitted for registration, transfer, or renewal and marked as "Active," the transaction cannot be reversed with the registry. Therefore, all domain registrations, transfers, and renewals are 100% non-refundable. Refunds are only issued if a domain registration fails due to a verified system error and the domain was never registered.

Article 3.2: Promotional "Free Domain" Deductions on Annual Plans

If your annual hosting package included a complimentary ("Free") domain registration or transfer, and you exercise your 60-day money-back guarantee, the standard non-promotional retail registration price of that domain will be deducted from your hosting refund amount. You will retain full legal ownership and control of the domain name, and you may transfer it away or point its nameservers to any provider of your choice.

Article 3.3: Complimentary Migration Labor Deduction

WebSea provides complimentary website migration services to help new clients transition smoothly to our nodes. However, if our sysadmin team performed a "Free Migration" for your account and you subsequently request a hosting refund within the 60-day window, a flat $5.00 USD (or BDT 600) technical labor fee per migrated cPanel account/website will be deducted from your final refund balance to cover the engineering time expended.

Article 3.4: One-Time Setup & Custom SysAdmin Fees

Any one-time setup fees, custom server hardening fees, on-demand malware cleanup charges, or hourly system administration charges are billed for labor already rendered and are strictly non-refundable.

Article 4.1: The Intangible Nature of Software & Source Code

WebSea engineers and provides turnkey business applications and digital software licenses—including Stocky POS, Energy+, Aura Shop, Mentor LMS, WorkTick, and associated administrative suites. Because digital software and source code are intangible assets that can be copied, viewed, or deployed immediately upon delivery, they cannot be physically "returned" like hardware.

Article 4.2: Final Sale & Waiver of Withdrawal Rights

By purchasing any WebSea software application, script, or turnkey deployment, you consent to immediate digital fulfillment. Once a download link has been made available, a license key has been generated in your dashboard, or the application has been deployed to a server node, all software sales are 100% final, non-refundable, and irrevocable. We strongly encourage prospective buyers to review live demos and documentation prior to purchase.

Article 5.1: Original Payment Method Rule

To comply with international Anti-Money Laundering (AML) regulations and financial security protocols, approved refunds are strictly returned via the exact payment gateway and account used during the original checkout. For example, payments made via bKash or Nagad will only be refunded to the originating bKash/Nagad number; payments made via Visa, Mastercard, or Stripe will be reversed back to the originating card.

Article 5.2: Gateway Processing Fees & Currency Exchange (BDT / USD)

While WebSea refunds 100% of the eligible base hosting fee (less any applicable domain or migration deductions), non-recoverable third-party payment gateway transaction fees (such as SSLCommerz, mobile financial service cash-out/merchant fees, or international wire charges) may be deducted where the gateway does not return merchant fees upon reversal. Furthermore, WebSea is not responsible for minor currency conversion differences between BDT and USD caused by daily bank foreign exchange (FX) fluctuations between the date of purchase and the date of refund.

Article 5.3: Standard Settlement Timelines

Once a refund ticket is formally verified and approved by our Billing Department, WebSea initiates the reversal within 48 working hours. After initiation, the time required for funds to appear in your account depends on your payment provider:

• WebSea Account Credit: Instant upon approval.
• bKash / Nagad / Local Mobile Banking: Typically 2 to 5 business days.
• Local & International Credit/Debit Cards / SSLCommerz / Stripe: Typically 5 to 10 business days depending on your issuing bank's clearing cycle.

Article 6.1: Mandatory Client Area Submission

For your account security, refund and cancellation requests cannot be processed via live chat, phone calls, social media messages, or unverified personal emails. To request an eligible refund, you must log in to your verified WebSea Client Portal, submit a formal cancellation request for the target service, and open a Billing Support Ticket clearly stating your invoice number and reason for cancellation within the 60-day window.

Article 6.2: Data Backup Responsibility Prior to Cancellation

Submitting an immediate cancellation or refund request triggers automated termination of the hosting container. Once a refund is approved and processed, all website files, databases, emails, and backups associated with that hosting account are permanently purged from our NVMe arrays. Clients are solely responsible for downloading a full cPanel backup of their data prior to requesting a refund.

Article 6.3: Disabling Auto-Renewal & Subscription Agreements

If you have set up an automated recurring payment via a credit/debit card or subscription gateway, it is your responsibility to ensure that the service cancellation is submitted at least 48 hours prior to the invoice due date so our billing system can void the upcoming invoice before an automated capture occurs.

Article 7.1: Forfeiture of Refund for Terms of Service / AUP Violations

The 60-Day Money-Back Guarantee is strictly voided if your account is suspended or terminated due to a violation of WebSea's Terms of Service or Acceptable Use Policy (AUP). Zero refunds will be issued for accounts involved in phishing, hosting malware or command-and-control (C2) scripts, outbound DDoS attacks, bulk unsolicited emailing (spam), DMCA/copyright infringement, resource abuse designed to degrade shared nodes, or fraudulent checkout activity.

Article 7.2: Unresolved Technical Issues & Good-Faith Troubleshooting

If your refund request is based on a technical issue (such as website speed, DNS propagation, or SSL configuration), we kindly ask that you allow our sysadmin team a reasonable opportunity to inspect and resolve the issue via a support ticket first. However, if you still wish to cancel an eligible annual hosting plan within the 60-day window, your refund will be honored in full compliance with Section 1.

Article 7.3: Payment Disputes & Chargeback Prohibition

We encourage clients to contact our Billing Department directly to resolve any billing concern quickly and transparently. Initiating an unauthorized credit card chargeback or mobile payment dispute without first following the official refund procedure in Section 6 is a breach of contract. Filing a fraudulent or premature dispute will result in immediate suspension of all active services and domains under your client profile, permanent blacklisting via anti-fraud networks (FraudRecord/MaxMind), and submission of full server access logs and invoice records to the payment processor to contest the dispute.