Terms & Conditions.

This Terms of Service agreement (the “TOS”) governs the provision of web hosting, BDiX infrastructure, virtual and dedicated servers, domain registration, and business software applications by WebSea (“we”, “us”, or “our”) to the subscribing client (“you” or “Customer”). By registering for an account or using our services, you certify that you are at least 18 years of age and legally capable of entering into a binding contract.

WebSea reserves the right to update or modify this TOS to reflect infrastructure changes or legal compliance, effective upon posting on this page. No informal or verbal statement by any employee or support agent shall override this written TOS. If you resell WebSea services to third parties, you remain solely responsible for your end-users’ compliance with these terms.

Account provisioning occurs automatically upon receipt of cleared payment and automated anti-fraud screening (via MaxMind / FraudRecord). When registering, you must provide accurate contact information and a primary email address that is not hosted on the domain name you are signing up to host with us, ensuring we can reach you if your domain experiences DNS or server issues.

Our engineering team provides complimentary website migrations as a courteous, best-effort service to help you transition smoothly to WebSea. Because third-party hosting environments vary widely and sometimes use proprietary or outdated control panel formats, we cannot guarantee the exact completion time or 100% transferability of every custom configuration.

Free cPanel-to-cPanel migration is available within the first 7 days of account sign-up. Requests made after this initial onboarding period, complex non-cPanel manual migrations, or reseller migrations exceeding 20 cPanel accounts may incur a standard engineering labor fee of 5 USD (or 600 BDT) per account.

60-Day Money-Back Guarantee (Annual Hosting Plans): We stand behind our infrastructure. First-time orders on annual (1-year or multi-year) Shared, BDiX, and Turbo Web Hosting plans are backed by our 60-Day Money-Back Guarantee. Monthly-billed packages, Cloud VPS, Bare Metal Dedicated Servers, Domain Registrations, and Digital Software Licenses (including Stocky, Energy+, Soteria Protect, etc.) are final sale and non-refundable. Full details and deduction rules (such as free domain costs or migration labor fees) are governed by our official Refund & Cancellation Policy.

Account Portal & Data Privacy: You may manage your billing profile, invoices, and support tickets at any time via our client portal. Personal information is handled strictly in accordance with our Privacy Policy and is never sold to third parties.

No Hidden Taxes or Renewal Price-Jacking: All services are pre-paid. In accordance with our strict “No Hidden Fees” commitment, the price displayed on our website and order pages is the exact price you pay—we do not add surprise 15% VAT surcharges at checkout, and your hosting plan renews at the exact same fixed rate you signed up for.

To prevent unintended service interruption, renewal invoices are generated in advance of your due date. Failure to settle an active invoice past its due date follows our automated billing lifecycle:

Several WebSea Shared, Turbo, and BDiX hosting plans offer “Unmetered” monthly data transfer (bandwidth). This means we do not bill you based on the gigabytes of legitimate web traffic your site receives, nor do we arbitrarily cap your site when your business experiences normal traffic growth.

Fair Use Definition: “Unmetered” is designed for normal website, e-commerce, and business application operation. Customers may not use shared or turbo hosting storage and bandwidth as an off-site backup vault, public file-sharing/mirror distribution hub, torrent seedbox, CDN origin for external domains, or automated media scraping repository. Accounts must remain within the physical NVMe/SSD storage capacity, Inode limits, and CloudLinux LVE compute allocations (CPU, RAM, Disk I/O, and Entry Processes) specified on their plan page.

While WebSea maintains automated server-level snapshots and disaster-recovery backups on applicable shared and turbo nodes, these backups are provided strictly as a courtesy and are not guaranteed. Hosting accounts exceeding 30 GB of disk usage or 300,000 Inodes may be automatically excluded from routine nightly backup rotations to preserve server I/O performance.

Customer Responsibility: You are ultimately responsible for maintaining independent, off-site backups of your website files, databases, and emails (which can be generated easily at any time via the cPanel Backup Wizard). WebSea shall not be held liable for any data loss resulting from user error, compromised CMS plugins, or uncollected backups prior to account termination.

Domain registrations, renewals, and transfers are processed through ICANN-accredited registrars and applicable ccTLD registries (including BTCL for .bd domains). By registering a domain through WebSea, you agree to be bound by the respective registry’s terms and the ICANN Uniform Domain-Name Dispute-Resolution Policy (UDRP).

You retain full ownership and EPP transfer code access for any domain registered under your account, provided your account is in good financial standing. It is the Customer’s sole responsibility to renew domain names prior to their expiration date; once a domain enters the registry Redemption Grace Period (RGP), registry redemption fees apply.

WebSea infrastructure may only be used for lawful purposes under the laws of Bangladesh and the jurisdiction in which the target data center operates (USA, Singapore, UK, Germany). Strictly prohibited activities include:

• Phishing, fraudulent financial schemes, ponzi/HYIP sites, or impersonation of third-party brands.
• Hosting malware, command-and-control (C2) botnets, port scanners, DDoS booter scripts, or unauthorized proxy/VPN tunneling scripts on shared nodes.
• Pirated software (Warez), nulled scripts, copyright-infringing media, or adult/pornographic content.
• File-leeching platforms (Rapidleech, torrent trackers) or heavy raw video encoding (FFmpeg) on shared/turbo hosting.

Any content involving the exploitation or harm of minors results in immediate, permanent termination without notice and full reporting to law enforcement authorities.

WebSea targets a 99.9% to 99.99% Network & Power Uptime Service Level Agreement (SLA) across our data center clusters. Live operational status, kernel updates, and security patching logs are published transparently on our public Server & System Status page.

Scheduled maintenance (which we announce in advance and perform during low-traffic windows whenever possible), upstream global submarine cable disruptions, DDoS mitigation routing events, or downtime caused by a Customer’s own faulty application code, exhausted CloudLinux LVE limits, or DNS misconfiguration do not count toward SLA downtime calculations.

To the maximum extent permitted by applicable law, WebSea, its founders, sysadmins, and upstream data center partners shall not be liable for any indirect, incidental, consequential, or punitive damages—including loss of business revenue, lost profits, or reputational harm—arising out of any temporary service interruption, hardware failure, or cyber incident.

In all events, WebSea’s total cumulative financial liability to any Customer for any claim shall not exceed the total amount of service fees actually paid by that Customer to WebSea during the three (3) months immediately preceding the event giving rise to the claim. This agreement is governed by the laws of the People’s Republic of Bangladesh, with exclusive jurisdiction in the courts of Dhaka.

To guarantee rock-solid stability for every client on our Shared, BDiX, and Turbo clusters, each hosting account operates inside an isolated CloudLinux LVE container with transparent resource boundaries:

• Compute & Memory Isolation: CPU cores, Physical RAM (DDR4/DDR5 ECC), and Disk I/O throughput (20 MB/s to 100 MB/s) are strictly allocated according to the exact specification table on your chosen plan page.
• Database & Cron Jobs: MySQL/MariaDB queries must be indexed properly; persistent unoptimized queries locking tables or cron jobs executing more frequently than once every 5 minutes on shared nodes may be throttled.
• Outbound Email Policy: Zero tolerance for bulk unsolicited emailing (SPAM). Legitimate transactional/business email is capped at 300 to 1,000 emails per hour (depending on plan tier) to protect server IP reputation.